Exchange Online Error – MapiExceptionShutoffQuotaExceeded

Error platform

Office 365 (Exchange Online)/Exchange Server

Full error text

Delivery has failed to these recipients or groups:

email@domain.com
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.




Diagnostic information for administrators:

Generating server: OFFICE365_SERVER_NAME/EXCHANGE_SERVER_NAME

email@domain.com
Remote Server returned '554 5.2.2 mailbox full; STOREDRV.Deliver.Exception:QuotaExceededException.MapiExceptionShutoffQuotaExceeded;...

Error number (if any)

554 5.2.2

The cause

The recipient of this email has his mailbox reached the maximum quota.

How to fix?

Increase the maximum mailbox size for the affected user, or delete email messages from the mailbox of the user to free some space in it

Here is a link on how to increase the mailbox size for a user on:

Office 365: https://support.microsoft.com/en-us/help/2490230/how-to-set-exchange-online-mailbox-sizes-and-limits-in-the-office-365

Exchange Server: https://technet.microsoft.com/en-us/library/aa998353(v=exchg.160).aspx

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Documentation: SMTP and Email Related Error Messages List

I’ve got this idea when I was staring at one error message that was generated Office 365 for a user who was trying to send email message to another user who has a full mailbox… The guy who sent me this error looking for help, did not even bother to read few lines in the email that could explain all the problem for him!

So I thought OK, I got an idea that is going to do a great good for everyone! I’ll start from now on to document every single error message that I get. The only condition that I’ll follow is it must be related to Email. Be it Office 365, G Suite’s Gmail, or Microsoft Exchange Server.

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I will include the following in … Read the rest “Documentation: SMTP and Email Related Error Messages List”