Error platform

Office 365 (Exchange Online)/Exchange Server

Full error text

Delivery has failed to these recipients or groups:

email@domain.com
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly.




Diagnostic information for administrators:

Generating server: OFFICE365_SERVER_NAME/EXCHANGE_SERVER_NAME

email@domain.com
Remote Server returned '554 5.2.2 mailbox full; STOREDRV.Deliver.Exception:QuotaExceededException.MapiExceptionShutoffQuotaExceeded;...

Error number (if any)

554 5.2.2

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The cause

The recipient of this email has his mailbox reached the maximum quota.

How to fix?

Increase the maximum mailbox size for the affected user, or delete email messages from the mailbox of the user to free some space in it

Here is a link on how to increase the mailbox size for a user on:

Office 365: https://support.microsoft.com/en-us/help/2490230/how-to-set-exchange-online-mailbox-sizes-and-limits-in-the-office-365

Exchange Server: https://technet.microsoft.com/en-us/library/aa998353(v=exchg.160).aspx


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Last modified: August 24, 2017

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